BRAND NEW PINEAPPLE STRING LIGHTS
PRODUCT QUESTIONS & ANSWERS
Given the price of your LED strip lights, what is it made of?
Copper wire, Iron, and plastic.
Is it battery operated?
Yes, it requires 3 AA batteries (not included)
Do the lights dim over time?
If the lights dim, you may need to change the batteries. The lights should not dim otherwise.
ORDERING & STORE POLICIES
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us at firstname.lastname@example.org .
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. Please allow 2-4 weeks to receive your package once it has been shipped.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
If for any reason you would like to exchange your product, you must first contact us and we will guide you through the steps.
Please do not send your purchase back to us until we provide you the details.